calehawley

Failure Casts A Long Shadow

In Image on December 13, 2011 at 10:39 am

I heard the title of this post on a podcast the other day. It was so profound. Before I give up the source of the quote, hear me out. The quote in full reads: “Failure casts a long shadow, but the minute you begin to fear that failure you’re done.”

We are trained to fear failure from an early age. Failures are foolish. Failures are different. Failures don’t get it. Failures don’t fit in. Isn’t that what it’s all about? Fitting in? If you really consider your fear of failing I’m willing to bet that it is not a fear of failure at all. It’s a fear of failing to fit in.

A Hall of Fame baseball player will fail at batting seventy percent of the time. Advertising fails at converting prospects into customers ninety-six percent of the time if not more. We tend to magnify our own failures more so than others do. And that magnification is what makes us freeze up and do nothing.

A bit of honesty from me: I still have a bit of the fear too. But I’m working on it. My challenge to you is the same one that I am involved in. Question your fears. What is your fear? Failing at what? What are the consequences of that failure? Instead of saying “failure is not an option” start saying “fear of failure is not an option”. Take that first step. They say (I love quotes from they, their credibility is impeccable) the first step is the hardest.

As for the source of the quote: my favorite comedian Jay Mohr; taken from his podcast Mohr Stories. Comedians are a different breed. I’m guessing they know a thing or two about the fear of failure. After all, they walk the last ten feet. That ten feet from backstage to the microphone and then bear their souls for the audience every night. What if they get heckled? What if they are not funny? They still walk the last ten feet and make it happen.

What are you afraid of? Failure? Or Failure to fit in?

Google+…Really, One More, Why?

In Interactive on November 17, 2011 at 4:28 pm

Well, I did it. I finally signed up for Google+. I’m told there are 40 million Google+ users. Where are they? No matter.

Why did I do it? Vanity is probably the best answer to that. Really it’s because I am in the middle of starting a new business and since Google controls the majority of search traffic in this world, I figured I could not afford to be there. So I signed up and created a personal page and a business page. If you are wondering whether you should join or not, here are some questions to ask yourself:

Do I have a business or a cause to promote?

Will I log in and use it?

Can I grow personally from being on there?

Really that is what it comes down to. I find it has the format of Facebook, seems to have a news feed layout and the ability to add photos, but is a lot like Twitter in the sense that the recommended people to follow are for the most part people you don’t know.

I’m sure that once I have downloaded the app and played around on it for a while that I will come around. As for now, the jury is still out.

What do you think? Are you on Google+?

Netflix Handling Customer Service and PR All Wrong

In Uncategorized on October 25, 2011 at 4:01 pm

Thought you might enjoy my back and forth with Netflix. This was a couple of weeks ago. Where do you think Netflix has gone wrong? How can they fix it?

From Netflix:

Dear Cale,

It is clear that for many of our members two websites would make things more difficult, so we are going to keep Netflix as one place to go for streaming and DVDs.

This means no change: one website, one account, one password…in other words, no Qwikster.

While the July price change was necessary, we are now done with price changes.

We’re constantly improving our streaming selection. We’ve recently added hundreds of movies from Paramount, Sony, Universal, Fox, Warner Bros., Lionsgate, MGM and Miramax. Plus, in the last couple of weeks alone, we’ve added over 3,500 TV episodes from ABC, NBC, FOX, CBS, USA, E!, Nickelodeon, Disney Channel, ABC Family, Discovery Channel, TLC, SyFy, A&E, History, and PBS.

We value you as a member, and we are committed to making Netflix the best place to get your movies & TV shows.

Respectfully,

The Netflix Team

From Me:

Dear Netflix,

Being that the price increase was necessary (almost double) don’t you feel the level of service should increase as well? For example: I get unlimited streaming, but I can only utilize one device at a time to view streaming media. In other words, if my son is watching Sponge Bob at home on our entertainment system, I am unable to watch a different movie from my iPhone. Is it really necessary to limit your customers viewing capabilities after having stuck them up for almost twice the subscription rate as they are accustomed to paying. Secondly, feel free to let the public know directly that you are getting ready to stick it to them. I honestly should not have found out from a) the media or b) my checking account statement. Last, the streaming quality leaves slit to be desired. Programs constantly stop in the middle of viewing to buffer. Sometimes it resolves in a minute or two, other tines I have to shut down the system completely.

It all leaves me to wonder: what am I paying for? Please address these issues and improve upon your service. It is tolerable at $10 per month, but not at $18 per month. And honestly, it’s nit about the money for me, it’s the principle. Don’t tell me you’re giving me t-bone steak at ribeye price and at the last minute substitute with Spam.

Cale D. Hawley
Amarillo, TX

From Netflix:

It’s always nice to hear from you. Unfortunately, since we get a lot of mail we aren’t able to respond to each message.

Please note we will not reply to customer service issues or billing questions from this mailbox: info@netflix.com. The Your Account & Help section of our website is set up to get most issues resolved as quickly as possible. Please give that a try.

Your Account:

https://www.netflix.com

Help:

http://www.netflix.com/Help

And if you still have questions, we’re always happy to help. Feel free to call us at 1-866-716-0414 anytime.

-Your friends at Netflix

From Me:

Why am I not surprised?

Cale D. Hawley
Amarillo, TX

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